Returns/Warranty

RatchetMaster Direct Sales Return Policy
and Limited Warranty for End Users

Direct Source International, LLC

Version 1.1 | Revised October 16, 2026

This policy explains returns for purchases made directly from Direct Source International, LLC through RatchetMaster and the limited warranty available to eligible end users. The direct-sales return policy applies only to purchases made from us. The limited warranty also applies to eligible purchases through authorized distributors and resellers.

Part One Direct Sales Return Policy

Fifteen Day Returns

You may request a return within fifteen (15) calendar days after delivery. Products must be unused, complete, in their original packaging, and in resaleable condition. No restocking fee applies.

The fifteen-day period is the deadline to request a return. It is not a requirement that we receive the returned product within that period. Purchases from another retailer, dealer, or distributor are subject to that seller’s ordinary return policy.

How to Request a Return

Contact Us or call 843-837-2204. Provide your name, order number, and the products and quantities you wish to return. If you cannot locate your order number, provide another verifiable purchase record so we can confirm that you purchased directly from us.

We will provide return authorization and shipping instructions. Please contact us before shipping so we can direct your return to the correct location. Ship an authorized return within 15 calendar days after authorization. A timely return request remains timely if we take additional time to issue instructions. Pack the product securely and retain your shipment tracking information.

Return Shipping and Refunds

You are responsible for shipping an ordinary return to us. Original delivery charges are not refundable for change-of-mind returns unless applicable law requires otherwise.

Within 10 business days after receiving your return, we will inspect it and initiate any refund due for an eligible return. The refund will include the amount paid for the returned product and applicable refundable sales tax and will be made to the original payment method. Your payment provider may need additional time to display the refund.

If a return does not meet these conditions, we will explain the reason and contact you about the available next steps. The same ordinary return conditions apply to regularly priced and sale-priced products.

Damaged Shipments and Order Errors

If your direct order arrives damaged, contains the wrong product, or is missing items, contact us as soon as you discover the problem. Provide your order number and a description of the issue. Photographs may help us evaluate it.

Keep the product and any available packaging until we provide instructions. We will review the issue and arrange an appropriate correction, including necessary standard return shipping at our expense for an incorrect item we supplied or a delivery problem for which we are responsible. Unavailable packaging alone will not defeat an otherwise verifiable claim. Our request for prompt notice does not shorten rights provided by applicable law.

Defective Products and Legal Rights

Manufacturing-defect claims are handled under Part Two below. The fifteen-day ordinary return period and unused-product requirement do not limit an otherwise valid warranty claim. This return policy does not limit rights concerning defective, damaged, or incorrectly supplied products that cannot be excluded under applicable law.

Part Two Limited Warranty for End Users

Direct Source International, LLC provides the following limited warranty for RatchetMaster Quick Release Pliers.

Products and Purchasers Covered

This written warranty applies to new RatchetMaster Quick Release Pliers purchased by the original retail purchaser for use rather than resale, either directly from Direct Source International, LLC or through an authorized distributor or reseller. It covers models QRPLV, QRPSV, QRPSA, and QRPLA, whether purchased individually or as part of the QRP4S four-piece set. These purchaser and seller conditions do not restrict rights that applicable law extends to other persons or purchases.

Dated proof of purchase is required to establish eligibility under this written warranty. An itemized receipt, online order confirmation, customer-account sales record, or another verifiable sales record may establish the product and original purchase date. We do not require the original paper receipt if another verifiable record is available. If you need help locating a record or confirming an authorized seller, contact the seller or us. Product registration is not required.

One Year Limited Functional Warranty

For one (1) year from the original retail purchase date, Direct Source International, LLC warrants the tool’s operating mechanism against defects in materials or workmanship under normal intended use. Coverage includes the roller assembly, gripper, pusher, springs, and associated mechanical connections and fasteners that perform the tool’s gripping, pushing, and release functions.

Covered failures may include improper gripping, slippage, sticking, binding, or failure of the operating mechanism when caused by a defect in materials or workmanship. A reported malfunction does not by itself establish a manufacturing defect and may require inspection.

Report a functional failure to the seller or Direct Source International, LLC promptly and within the one-year warranty period, subject to any additional notice period or rights required by applicable law. A timely report to the seller remains timely while the claim is processed or referred to us. This coverage is separate from the Limited Lifetime Handle Warranty below.

Limited Lifetime Handle Warranty

Direct Source International, LLC warrants the original handle against breakage caused by defects in materials or workmanship during normal intended use for as long as the original retail purchaser owns the tool.

For this coverage, lifetime means the period during which the original retail purchaser owns the tool. Coverage is not transferable and does not extend lifetime protection to the complete tool or its operating mechanism. The claim procedures, exclusions, shipping terms, and remedies in this warranty also apply to handle claims.

What Is Not Covered

This written warranty does not cover ordinary wear or cosmetic conditions that do not affect operation. It does not cover damage caused by misuse, abuse, excessive force, improper application, accident, improper storage, inadequate maintenance, or corrosion resulting from those conditions. An exclusion applies to the defect or damage caused by the excluded condition; it does not automatically eliminate coverage for an unrelated manufacturing defect.

Damage caused by a pipe, cheater bar, extension, or other force-multiplying device is excluded.

An alteration, repair, or third-party part does not by itself void coverage. Coverage may be denied for a defect or damage caused by that alteration, repair, or part.

Shipping damage, missing items, and incorrectly supplied products should be reported to the seller. For purchases made directly from Direct Source International, LLC, follow Part One above.

How to Request Warranty Service

If you purchased directly from Direct Source International, LLC, contact us using the information below.

If you purchased from a retailer, dealer, or distributor, first request warranty assistance from that seller. If the seller has closed, cannot be contacted, does not respond within a reasonable time, or cannot reasonably resolve the claim, contact us for assistance.

For a purchase made through another seller, identify the seller and describe your attempt to obtain assistance, including when and how you contacted it and any response received. Provide reasonably available supporting records, such as an email, screenshot, support-ticket number, or written response. For telephone attempts, provide the date, telephone number called, and a brief account of the outcome.

If supporting records are unavailable, provide a written account of your contact attempts or explain why contacting the seller was not reasonably possible. A formal denial letter is not required. The absence of written correspondence alone will not disqualify an otherwise valid warranty claim.

We may verify the information provided, request reasonable clarification, and coordinate with the seller to determine how service will be handled. You are not required to make repeated unsuccessful attempts or wait indefinitely for the seller. If the seller-first process cannot reasonably be completed, we will provide instructions for pursuing the claim directly with us. Verification will not be used to unreasonably delay service or require you to waive or postpone exercising rights under applicable law.

For all warranty requests, provide your contact information, product model, dated proof of purchase, and a brief explanation of the problem. Proof of purchase may be any verifiable sales record accepted under this policy. We may request photographs, additional information, or return of the product when reasonably necessary to evaluate the claim.

For one-year functional warranty claims, follow the reporting provision in the One Year Limited Functional Warranty section. A timely report to the seller remains timely while the claim is being processed or referred to us.

Obtain written return authorization and shipping instructions before sending a product directly to us. Return authorization permits shipment for review and does not constitute approval of warranty coverage. Do not discard the product unless we authorize disposal in writing. Original retail packaging is not required for warranty service, but a returned product must be packaged securely. Shipping costs and available remedies are governed by the applicable sections of this policy.

Shipping and Service Costs

If you are instructed to send a product directly to Direct Source International, LLC for warranty evaluation, you are responsible for inbound shipping costs unless we provide a prepaid label or applicable law requires otherwise.

For an approved claim, there is no charge for the covered repair or replacement. We will pay standard shipping of the repaired or replacement product to you within the United States of America, and any additional shipping costs that applicable law requires us to pay.

Expedited shipping or service outside that area may require separate arrangements, subject to any rights or cost obligations required by applicable law. Contact us for instructions before shipping from outside the confirmed service area.

If a claim is not covered, we will explain the reason and the available options. We will disclose and obtain your agreement to any proposed charge before performing paid repairs or charging for return shipping. We do not impose an undisclosed inspection fee.

What We Will Do

If a covered defect is confirmed, Direct Source International, LLC will, at its option, repair the affected product or component or replace it with the same or a reasonably equivalent product or component. We will provide the remedy within a reasonable time and any shorter deadline required by applicable law.

If repair or replacement is not reasonably available or cannot be completed within the time required by applicable law, we will refund the documented purchase price attributable to the affected item, including applicable refundable sales tax, or provide another remedy required by law. Nothing in this policy limits any additional remedy available when repair or replacement fails to resolve a covered defect as required by law.

For a multi-piece set, a defect affecting one tool may ordinarily be remedied by repairing or replacing that tool. A defect in one tool does not automatically require replacement of the entire set. If a refund for an affected tool is appropriate, we will explain a reasonable allocation from the documented set purchase price. This approach does not limit a broader remedy required by applicable law.

The ordinary return privilege in Part One is separate from remedies for covered defects and other rights under applicable law.

Limitations and Legal Rights

To the extent permitted by applicable law, Direct Source International, LLC is not responsible under this written warranty for labor, removal or installation costs, lost time, lost profits, or incidental or consequential damages. These limitations do not exclude our stated warranty-service obligations, liability for personal injury, or any other liability or remedy that cannot lawfully be excluded or limited.

Applicable Warranty and Separate Seller Benefits

This version applies prospectively to direct sales and covered product purchases made on or after its effective date when these terms were provided or made available before purchase as the applicable policy. A later revision does not reduce rights under the terms or other warranty promises applicable when a product was purchased. Contact us if you need help identifying the version that applies to your purchase.

A retailer or distributor may offer its own additional benefits. Those benefits do not change this manufacturer’s written warranty unless Direct Source International, LLC has authorized the additional commitment. This provision does not reduce rights arising from promises legally attributable to Direct Source International, LLC.

Contact and Warranty Copies

Direct Source International, LLC

Send us an email by using our "Contact Us" form.

Telephone 843-837-2204

Website www.ratchetmaster.com

A printed copy of this policy, including the complete limited warranty, is available promptly and free of charge by calling or writing to us. Obtain return instructions before shipping.